(828) 747-7083, M-F 9am-5pm ET [email protected]

When you decide to purchase Rockgeist gear please know that we’re always here for you, today and years later. Your business is not taken for granted and our gear comes with the service and attention it deserves. Below you’ll find a few guidelines to help shape our warranty and returns. If you have any questions, please email [email protected].com. Thank you.


Rockgeist gear is built with quality materials and to the highest standards of workmanship. All gear comes with a guarantee to the original owner that it will stand up to the abuse of its intended use. All of our gear is warrantied for workmanship.  If you have an issue with a piece of gear you purchased from us, please email.  Zipper failure, normal wear and tear, and neglect are NOT warrantied. Repairs for zipper damage, holes from tire-rub, or general wear and tear can sometimes be serviced for a modest labor and materials cost. For inquiries, please contact Rockgeist at [email protected]



Due to the nature of custom builds, the sale of all custom work (including Medic bags and custom framebags) is final once the build has started. Cancellations of custom builds received prior to the start of the build will be granted a full refund. 

For orders placed on Universal Gear, then subsequently requested to be canceled, a full refund will be granted minus a 15% charge to help cover our sewing time on your item(s).

For all universal gear you can return new and unused items that were purchased through rockgeist.com within 30 days of receipt or delivery for a full refund. After 30 days of receipt or delivery, all sales of universal gear are final. Shipping expenses will not be refunded on returns or exchanges. Please mail your items with your name, email, and order number to our workshop; Rockgeist Bikepack USA, 2000 Riverside Dr. Unit 33, Asheville, NC 28804

Email [email protected] for other any return/cancelation inquiries.