Have some Rockgeist gear that needs a repair? We’ll try to repair an item before recommending replacing it, however, please be aware some types of damage may not be repairable. Before sending any gear to our shop please email photos of the damage to [email protected]. For all repairs we charge a modest labor and materials cost in addition to the cost of shipping the item back out. 

Rockgeist gear is built with quality materials and to the highest standards of workmanship. All gear comes with a guarantee to the original owner that it will stand up to the abuse of its intended use. 

If you have an issue with an item you purchased from us, please email.  Zipper failure, normal wear and tear, and neglect are not warrantied but can often be serviced for a modest labor and materials cost. For inquiries, please contact Rockgeist at [email protected].

Custom Gear Orders

Due to the nature of custom builds, the sale of all custom work (including medic bag and custom framebags) is final once the build has started. Cancellations of custom orders received prior to the start of sewing will incur a 15% fee to cover our prep work.

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Universal Gear Orders

For orders placed on Universal Gear, then subsequently requested to be canceled before shipping, a full refund minus credit card fees will be granted. Within 30 days of purchase from rockgeist.com, all universal gear can be returned and must be in like new, unmodified, resellable condition and include original packaging and all hardware. The cost of return shipping is the responsibility of the customer in addition to a 10% restocking fee. After 30 days of delivery, all sales of universal gear are final. Shipping expenses will not be refunded on returns or exchanges. For returned made-to-order universal gear, a refund will be given based on the “In-Stock” pricing, not the made-to-order pricing. 

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On all packages sent to our workshop please include your name, email, and order number inside the package. Our mailing address is Rockgeist Bikepack USA, 2000 Riverside Dr. Unit 33, Asheville, NC 28804 USA

Please email [email protected] for other any return/cancellation inquiries. Thank you!

Please inspect all packages on arrival and notify Rockgeist of any issues with order completeness, missing items, or damaged gear from shipping within 3 days of arrival. 

STOLEN OR MIS-DELIVERED PACKAGES

ROCKGEIST LLC IS NOT LIABLE FOR PACKAGES THAT ARE MISPLACED OR STOLEN AFTER THEY HAVE BEEN DELIVERED. If you are worried about your shipment potentially being stolen, please have the item delivered to a different address where someone will be available to receive it. After an order is shipped, you will receive tracking information so you will know when the item will arrive. Rockgeist will not refund or reimburse your order in any way if the package is misplaced or stolen once the tracking info shows delivered.