FREQUENTLY ASKED QUESTIONS
How long has Rockgeist been in business?
Rockgeist is in its 6th year. The company started sewing custom bikepacking gear in 2014 in Durham, NC, spent three great years in Winston-Salem, NC, then finally opened a dedicated workshop in Asheville, NC. Visits to the shop are warmly welcomed, 2000 Riverside Dr. Asheville, NC 28804.
Can I add custom features?
Absolutely. Take advantage of made to order gear and make it personal.
Which international countries do you ship to?
Rockgeist ships world wide, simply select your country during checkout. If your country is not listed, please email [email protected] to receive a quote.
What are your shop hours?
Walk-in hours are from 10-2 M-F. If you would like to meet outside those hours it’s encouraged to set up an appointment by emailing [email protected]. Thank you.
What's your warranty and return policy?
Rockgeist gear is built with quality materials and to the highest standards of workmanship. All custom bikepacking gear comes with a guarantee to the original owner that it will stand up to the abuse of its intended use. Rockgeist will repair or replace the item, free of charge if any issues arise at any time with materials or build defects. Repairs for zipper damage, holes from tire-rub, or general wear and tear can be serviced for a modest labor and materials cost. For inquiries, please contact Rockgeist at [email protected]
Due to the nature of custom builds, sales of all framebags are final. For all universal gear you can return new and unused items that were purchased through rockgeist.com within 30 days of receipt for a full refund. After 30 days of receipt, all sales of universal gear are final. Shipping expenses will not be refunded on returns or exchanges. If something is our fault we will reimburse you for shipping expenses or send return labels. For orders placed, then subsequently requested to be canceled, a full refund will be granted minus a 10% charge for any sewn gear that has been completed but not yet shipped. All other refunds will be granted on request if Rockgeist LLC is liable. Please email [email protected] for any return/cancelation inquiries.
When will my gear ship?
Please see the lead time posted on the gear pages to get an idea of when your gear will ship. While lead times are an estimate, serious effort goes into keeping those estimated times accurate.
Do you have a photofit template of my bike already?
Please send your photofit picture even if you’re certain Rockgeist has that template already. Reason being is that two “identical” bikes from the same brand, model, size, and year can have dramatically different cable routing, one with a front derailleur, mud guard, and most likely a different brand of rear shock. Framebags are built to be optimized to your exact bike, down to the smallest of details which are all captured in your photofit picture.
Can you make a framebag from a spec drawing?
While there are many ways to make a framebag, making them from a spec drawings is not our method. Rockgeist only uses our Photofit method. This creates the most efficient process on our end and helps keep lead times as low as possible.