When you decide to purchase Rockgeist gear please know that we’re always here for you. Your business is not taken for granted and our custom gear comes with the service and attention it deserves. Below you’ll find a few guidelines to help shape our warranty and returns. If you have any questions, please email [email protected].com. Thank you.
Rockgeist gear is built with quality materials and to the highest standards of workmanship. All gear comes with a guarantee to the original owner that it will stand up to the abuse of its intended use. Rockgeist will repair or replace the item, free of charge if any issues arise at any time with materials or build defects. Repairs for zipper damage, holes from tire-rub, or general wear and tear can be serviced for a modest labor and materials cost. For inquiries, please contact Rockgeist at [email protected]
Due to the nature of custom framebag builds, sales of all framebags are final. For all universal gear you can return new and unused items that were purchased through rockgeist.com within 30 days of receipt for a full refund. After 30 days of receipt, all sales of universal gear are final. Shipping expenses will not be refunded on returns or exchanges. If something is our fault we will reimburse you for shipping expenses or send return labels. For orders placed, then subsequently requested to be canceled, a full refund will be granted minus a 10% charge for any sewn gear that has been completed but not yet shipped. All other refunds will be granted on request if Rockgeist LLC is liable. Please email [email protected] for any return/cancelation inquiries.