Rockgeist gear is built with quality materials and to the highest standards of workmanship. All gear comes with a guarantee to the original owner that it will stand up to the abuse of its intended use. If any issues arise with materials or build defects please contact Rockgeist at firstname.lastname@example.org. If an item is found to be under warranty Rockgeist will repair or replace the item, free of charge. A dated proof of purchase is required. Not covered under warranty includes; zipper damage, improper use, holes from tire-rub, or general wear and tear. However, damages not under warranty can be serviced for a modest labor and materials cost.
Due to the nature of custom frame bag builds, sales of all frame bags are final. For all universal gear you can return new and unused items that were purchased through rockgeist.com within 30 days of receipt for a full refund. After 30 days of receipt, all sales of universal gear are final. Shipping expenses will not be refunded on returns or exchanges. If something is our fault we will reimburse you for shipping expenses or send return labels. Please email email@example.com for any return inquiries.